Bangkok Airport Check-in FAQs
Q: Where is Suvarnabhumi Airport, and how do I get there ?
A : Suvarnabhumi Airport is located on Bangna-Trat Highway in Bangphi District. It is about 25 km east of Bangkok city center, and has 5 access routes:
- From the north via Bangkok-Chonburi Motorway, which directly connects to the passenger terminal.
- From the south via Bangna-Trat Highway and Buraphavithi Expressway.
- From the northwest via Rom Khlao Road and King Kaew Flyover.
- From the northeast via On Nut Road.
- From the west via King Kaew Road.
Q: How much time should I allow for check-in ?
A : It is recommended that you arrive at least two hours prior to departure time for any international flight, three hours for flights to New York and t os Angeles, and 90 minutes for any domestic flight. Please also note that:
- International check-in counters will be closed 40 minutes, before departure time .
- Domestic check-in counters will be closed 30 minutes before departure time.
Q: Where are the THAI check-in counters for international flights ?
A : All departing international passengers should enter Level 4 as check-in counters are located there.
- Royal First Class and Royal Silk Class passengers should enter Entrance 1 for check-in at Rows A-B.
- Royal First Class passengers will be provided porter service from curbside, and escorted to the Royal First Check-in lounge,. where check-in formalities are handled by our staff.
- Royal Silk Class passengers may proceed to check-In counters at Rows A-B for sit-down check-in service.
- Economy Class, and Group passengers should enter at Entrance 4 and 5, then proceed to the check-in counters at Rows H-J.
- There are also dedicated check-in counters for Premium [Economy and Royal Orchid Plus Gold passengers located at Rows H-J
Q: Where are the THAI check-in counters for domestic flights ?
A : They are also located on Level 4, and domestic passengers of all classes should enter Entrance 2 in order to check in at Row C.
Q: What if I am connecting between international/domestic flights ?
A : Checked-through passengers flying to Chiang Mai, Chiang Rai, Phuket, and Hat Yai may proceed directly to their departure gates. Non checked-through passengers flying to those destinations may obtain boarding passes at the Transit Check-in Desk, Level 2. Passengers flying to other domestic destinations must check in again at Level 4.
Q: Where are the lounges, and are Star Alliance members to use them ?
A : All lounges for International Passengers are located on Level 3.
- Two Royal First Lounges are located at Concourse D and E.
- Five Royal Silk Lounges are located at Concourses D, C. and E.
- Star Alliance Gold members flying THAI or Star Alliance partner airlines are welcome to use Royal Orchid Lounges.
Q: What services can t I enjoy at THAI lounges ?
A : Lounges offer complimentary food and beverages, including a selection of international beers and liquors as well as a fully-stocked noodle bar. You can also enjoy Wi-Fi internet, writing desks, and our business center. You may nap comfortably in our Slumber Rooms, watch movies or TV on our private entertainment seats, read books in a mini-library, or spend time with your family in a private room or at our Kid's Corner
Q: What are the privileges offered to Royal first Class passengers ?
A : Royal First Class passengers will be provided limousine airport transfer", porter service from curbside to the Royal Orchid Premium check-in area, personal check-in service, our Well-Wisher Lounge, a la carte food service, conference rooms, and a business center. In addition, we also offer complimentary use of our Royal Orchid Spa Lounge, where you can enjoy Spa Suites, sauna, gym room, yoga room, massage room, and our Healthy Food & Beverages Corner.
Q: Is there a lounge for Economy Class passengers in transit between flights ?
A : Yes, a Transit Lounge is located on Level 3, Concourse B.
Q: What are my ground transport options on arrival ?
A : Limousine service is available at THAI Limousine counters in the Arrival Hall. Public buses and taxi service will also be available.
